2014 Data Shows Overall Rise in Debt Collection Lawsuits
For the first time this year, litigation surrounding the Fair Debt Collection Practices Act increased from one month to the next, but Telephone Consumer Protection Act and Fair Credit Reporting Act...
View ArticleLouisiana Looking for Collection Agencies to Work for New State Office
The Louisiana Department of Revenue issued a Request for Proposals Thursday for debt collectors to work for the state’s new Office of Debt Recovery on an as-needed basis. ODR would be part of the...
View ArticleSenate Draft Bill Targets Private Collectors in Student Loan Market
The Higher Education Affordability Act, proposed by Sen. Tom Harkin (D-Iowa), would require the Department of Education to terminate contracts with private collection agencies if they violate the FDCPA...
View ArticleWhat is the Main Purpose of Your Collection Agency’s Call Monitoring Program?
Call monitoring means more than making sure your collectors are saying the right things. A comprehensive call monitoring program is crucial in the era of CFPB supervision. Join insideOperations for a...
View ArticleDebt Collection Attorney Oversight Called Into Question – Literally
Should the Consumer Financial Protection Bureau issue guidance about what it considers appropriate attorney oversight when filing debt collection lawsuits? According to a recent insideARM.com home page...
View ArticleStudent Loan Collection: Snapshots and Strategies
If your collection agency isn’t involved in the student loan market, then you’re missing out on your share of a $1 trillion pot. The purpose of this report from Ontario Systems is to explain how the...
View ArticleGoing Behind the Numbers of Student Loan Debt
The student loan market is the second-largest debt pool in the U.S.; and since it’s also the fastest-growing collections market, it may soon become the biggest pool nationwide. This means that if your...
View ArticleGenesys Webinar Shows Why Collection Agencies Need Speech Analytics
Call centers manually monitor only two percent of their calls on average, according to a new report from Genesys. And because of the massive volume of calls being handled daily, quality analysts are...
View ArticleWhat will the relationship between the Department of Education and debt...
The National Consumer Law Center released a pretty one-sided report about the role debt collectors play in collecting student loan debt for the Department of Education. But fear not: Student loan...
View ArticleCollectors Master One Piece of the Call Monitoring Puzzle
According to a recent insideARM.com poll, 62 percent of collectors say that the main purpose of their call monitoring program is to make sure collectors say the right things in phone conversations with...
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